#47 Instilling a Customer-First Mindset at BILL
Experts of Experience - A podcast by Mission.org - Miercuri
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On this episode, Sofya Pogreb, the Chief Operating Officer at BILL, discusses how BILL instills a customer-first mindset throughout the organization, the importance of customer support and experience, and how data is used to optimize customer experiences. Sofia also emphasizes the need for cross-functional collaboration and the role of the COO in championing customer focus
