The Mental Blocks Around the Customer Journey
Psychology of Customer Success - A podcast by Rachel Provan - Miercuri
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Send us a Text Message.Have you struggled to find best practices on the customer journey? Or perhaps your CEO says you have one already - but when you look it's all about the pre-sales cycle...It turns out there are a few small - kind of stupid - reasons it's such a struggle. You'll learn the limitations of traditional customer journeys that focus on the company's perspective rather than the customer's required outcomes. We'll dig into the concept of Customer Value Realization Map...
