Psychology of Customer Success
A podcast by Rachel Provan - Miercuri
Categories:
23 Episoade
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Gainsight's Easton Taylor on the Power of Human-First Leadership
Publicat: 31.07.2024 -
Outsource Your Brain: Productivity Tools for Customer Success Professionals
Publicat: 17.07.2024 -
The Hidden Cost of Task Switching
Publicat: 26.06.2024 -
The Secret Weapon for Getting Raises and Promotions
Publicat: 12.06.2024 -
What it Takes to Make it to Executive Leadership
Publicat: 15.05.2024 -
How to "Manage Up"
Publicat: 01.05.2024 -
The Loyalty Trap: Are You Fooling Yourself?
Publicat: 17.04.2024 -
The Psychology of Customer Onboarding
Publicat: 10.04.2024 -
How to Improve Employee Morale (When You Can't Give Them A Raise!)
Publicat: 27.03.2024 -
Why your SMART goals aren't working
Publicat: 21.03.2024 -
It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
Publicat: 13.03.2024 -
What Your Customers Aren't Telling You
Publicat: 06.03.2024 -
The Language of the Executive Suite
Publicat: 28.02.2024 -
Dealing with Imposter Syndrome
Publicat: 07.02.2024 -
You Don't Know What You Don't Know
Publicat: 31.01.2024 -
Giving Negative Feedback Without Destroying Morale
Publicat: 24.01.2024 -
Let's Talk Failure - and why you need it!
Publicat: 17.01.2024 -
It's Just Easier If I Do It
Publicat: 10.01.2024 -
The Human Problem with Customer Success
Publicat: 10.01.2024 -
The Mental Blocks Around the Customer Journey
Publicat: 10.01.2024
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
