You Don't Know What You Don't Know
Psychology of Customer Success - A podcast by Rachel Provan - Miercuri
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Send us a Text Message.Why You Know Less Than You Think: Cognitive Biases in Customer SuccessJoin me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field. But what happens when we realize we don't know as much as we thought?Stay tuned to find out.In this episode, you'll discover:How the Dunning Kruger effect impacts your customers so you ...
