Episode 24: CSM Interview Prep - CSAT vs. NPS
The CS Mentor - All things Customer Success - A podcast by Ankit Aggarwal
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If you can't measure it, You can't improve it! In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
