122 Episoade

  1. Amber Armstrong Talks About the Future of Conversational AI

    Publicat: 05.01.2022

  2. Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce, talks future of work and impact on experience

    Publicat: 15.12.2021

  3. Danielle Harlan talks about the future of work and the impact on leadership

    Publicat: 08.12.2021

  4. Karen Hold talks about her new book, Design Thinking - The Innovator's Journey

    Publicat: 01.12.2021

  5. Alex Mead takes on CX and shares his philosophy on customer service experience

    Publicat: 24.11.2021

  6. Michelle Garcia Dorminey VP of Consumer Experience Strategy at TruCar talks CX Strategy

    Publicat: 17.11.2021

  7. Jim Tincher on the evolution of customer journey mapping and journey tech

    Publicat: 10.11.2021

  8. Lou Carbone and I talk about Latent Acuity and the future of CX

    Publicat: 03.11.2021

  9. Lou Carbone is a globally recognized CX pioneer talking about the past, present, and future in CX

    Publicat: 03.11.2021

  10. Millie Gillon, Sr MD & Head of CX, Innovation & Transformation at Standard Chartered Bank talks about the Five Voices of CX framework

    Publicat: 27.10.2021

  11. Lauren Harding, Head of Customer Experience at Spring, talks about CX in a complex market

    Publicat: 20.10.2021

  12. Gary Magenta, Chief Pot Stirrer at The Magenta Mix, talks return to work and the future of work

    Publicat: 14.10.2021

  13. Michael Sherwood, Head of Digital Experience at Atom Bank, talks CX & Tech

    Publicat: 06.10.2021

  14. Carine Roman, Chief Customer Officer at Mailchimp, talks influencing & driving culture change from the Chief Customer Officer’s seat

    Publicat: 29.09.2021

  15. Samantha Conyers, Co-Founder & Chief Experience Officer at EXCO, talks about “firsts”

    Publicat: 22.09.2021

  16. Chuen Chuen Yeo talks leadership agility and how to get there

    Publicat: 15.09.2021

  17. Siobhan McHale, Executive GM at DuluxGroup, talks about activating culture change

    Publicat: 09.09.2021

  18. Steven Van Belleghem talks digital and the impact on customer & employee experience

    Publicat: 01.09.2021

  19. Paul Teshima, Chief Client Experience Officer at Wealthsimple, talks evolution of CX and the CXO/CCO role

    Publicat: 25.08.2021

  20. Matt Watkinson, CEO & Co-Founder of Methodical, is taking a different approach to customer experience

    Publicat: 18.08.2021

4 / 7

We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com

Visit the podcast's native language site