CHURN FM
A podcast by Andrew Michael - Miercuri
Categories:
242 Episoade
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E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL
Publicat: 10.04.2024 -
E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention
Publicat: 03.04.2024 -
E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen
Publicat: 27.03.2024 -
E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson
Publicat: 20.03.2024 -
E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali
Publicat: 13.03.2024 -
E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill
Publicat: 06.03.2024 -
E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland
Publicat: 28.02.2024 -
E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres
Publicat: 21.02.2024 -
E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz
Publicat: 14.02.2024 -
E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit
Publicat: 07.02.2024 -
E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso
Publicat: 31.01.2024 -
E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin
Publicat: 24.01.2024 -
E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman
Publicat: 17.01.2024 -
E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith
Publicat: 10.01.2024 -
E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel
Publicat: 03.01.2024 -
E225 | Hypercare: Bolt's Secret to Seamless Customer Onboarding with CCO, Shilpi Narang
Publicat: 20.12.2023 -
E224 | Bottoms-Up vs Top-Down: The SaaS Model Showdown with Dennis Mortensen
Publicat: 13.12.2023 -
E223 | Next-Gen Customer Success: Digital Education as a Key Strategy with Gainsight's Steve Cornwell
Publicat: 06.12.2023 -
E222 | Redefining Engagement: The Web 3.0 Approach to Customer Success with Dror Avieli
Publicat: 29.11.2023 -
E221 | Product + Success: The Winning Duo for Customer Success with Tatyana Mamut
Publicat: 22.11.2023
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.