CHURN.FM

A podcast by: Andrew Michael

CHURN.FM is the podcast for subscription economy pros

Our American listeners can also listen to CHURN.FM at our American site

184 Episoade

EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth
Publicerades 2022-09-28

EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire
Publicerades 2022-09-21
EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression
Publicerades 2022-09-15
EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox
Publicerades 2022-09-02
EP 179 | Rupesh Rao (CogniSaaS) - Focusing your customer onboarding on customer outcomes and how it impacts retention.
Publicerades 2022-08-24
EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention
Publicerades 2022-08-17
EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback
Publicerades 2022-08-10
EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention
Publicerades 2022-08-03
EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.
Publicerades 2022-07-27
EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention
Publicerades 2022-07-20
EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition
Publicerades 2022-07-06
EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
Publicerades 2022-06-29
EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.
Publicerades 2022-06-22
EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention
Publicerades 2022-06-15
EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.
Publicerades 2022-06-08
EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers
Publicerades 2022-06-01
EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal
Publicerades 2022-05-25
EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.
Publicerades 2022-05-18
EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.
Publicerades 2022-05-11
EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention
Publicerades 2022-05-04

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

184 Episoade

EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth

EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire

EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression

EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox

EP 179 | Rupesh Rao (CogniSaaS) - Focusing your customer onboarding on customer outcomes and how it impacts retention.

EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention

EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback

EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention

EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.

EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention

EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition

EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention

EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.

EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention

EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers

EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal

EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.

EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention