CHURN FM

247 Episoade

1. E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer

   Publicat: 15.05.2024
2. E244 | Enhancing Product and Customer Success Alignment to Deliver Customer Value with PagerDuty's VP of CS, Heather Brown

   Publicat: 08.05.2024
3. E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions

   Publicat: 01.05.2024
4. E242 | Navigating the Challenges of Product Management in Horizontal Products with Softr's Austin Yang

   Publicat: 24.04.2024
5. E241 | Crafting Your Homepage to Increase Conversions and Boost Customer Retention with Rob and Anthony of Fletch PMM

   Publicat: 17.04.2024
6. E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL

   Publicat: 10.04.2024
7. E239 | Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention

   Publicat: 03.04.2024
8. E238 | Preventing Churn Through Strategic Objection Handling with Vendr's Lizzy Rosen

   Publicat: 27.03.2024
9. E237 | Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR with Adam Robinson

   Publicat: 20.03.2024
10. E236 | From HelloFresh to Hotjar: Dissecting B2B vs. B2C Retention Strategies with Hotjar's CEO, Mohannad Ali

    Publicat: 13.03.2024
11. E235 | The Lifecycle of Loyalty: Tackling Churn at Critical Stages in the User Journey with Active Campaign's Casey Hill

    Publicat: 06.03.2024
12. E234 | 6 Key User Onboarding Strategies Learned from HubSpot and Wistia with Andrew Capland

    Publicat: 28.02.2024
13. E233 | Continuous Discovery as a Tool for Product-Market Fit and Churn Reduction with Teresa Torres

    Publicat: 21.02.2024
14. E232 | Transforming CS to Drive Sales and Secure Retention in an Economic Downturn with Mixmax's VP of Success, Elliot Kohtz

    Publicat: 14.02.2024
15. E231 | Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit

    Publicat: 07.02.2024
16. E230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi Faltorusso

    Publicat: 31.01.2024
17. E229 | Navigating Customer Success in the Cloud and On-Prem: Insights from Algolia and Alteryx with Jim Schattin

    Publicat: 24.01.2024
18. E228 | Driving Engagement: Behavioral Science Insights from Credit Karma and Google with Irrational Labs CEO, Kristen Berman

    Publicat: 17.01.2024
19. E227 | Soaring High in Customer Loyalty: Lessons from the Airline Industry with Loyalty Status CEO, Mark Ross-Smith

    Publicat: 10.01.2024
20. E226 | The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless, with CEO Aishwarya Goel

    Publicat: 03.01.2024