Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
A podcast by Zendesk: Customer Service Software & Sales CRM
32 Episoade
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Mastering the art of discovery commerce with TikTok Shop
Publicat: 16.05.2025 -
Harnessing AI-powered efficiency for deeper customer connection with Lush’s Naomi Rankin
Publicat: 03.09.2024 -
Modernizing the world’s largest service delivery business with Indigov’s Alexander Kouts
Publicat: 07.08.2024 -
Dispatch from the front lines of critical customer service with the International Rescue Committee’s André Heller
Publicat: 20.06.2024 -
Early insights from our AI implementation journey with Zendesk's Steven Warfield
Publicat: 05.06.2024 -
Building AI-powered experiences for humans with Upwork’s Brent Pliskow
Publicat: 22.05.2024 -
Lessons from an AI success story with XP Inc.’s Guilherme Kolberg
Publicat: 08.05.2024 -
Direct from Relate 2024 with Zappos Insights Co-creator Robert Richman
Publicat: 25.04.2024 -
AI and the next CX revolution with Zendesk’s Adrian McDermott and Teresa Haun
Publicat: 10.04.2024 -
Humanizing support at scale with Talkspace’s Donna Haddigan
Publicat: 27.03.2024 -
Using experimentation to build the support experiences your customers actually want with Bitly’s Brad Harris
Publicat: 13.03.2024 -
Translating iconic experiences to a digital space with Aesop’s Carine McGinnity
Publicat: 29.02.2024 -
Burning AI questions answered with Zendesk’s Peter Neels
Publicat: 14.02.2024 -
Building trust and security at the intersection of AI and CX with Joey Edwards-Lebair of Zendesk
Publicat: 31.01.2024 -
Unlocking the power of intelligent CX with Joey Edwards-Lebair of Zendesk
Publicat: 18.01.2024 -
Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier
Publicat: 20.12.2023 -
Mastering the art of customer success management with LinkedIn's Erika Tabacniks
Publicat: 29.11.2023 -
How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Publicat: 15.11.2023 -
Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe
Publicat: 02.11.2023 -
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Publicat: 19.10.2023
Welcome to Zendesk Insights, your front-row seat to the future of customer service. As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward. Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
