Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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285: When to Disclose Bad News to Customers?
Publicat: 19.10.2017 -
284: Nick Francis, HelpScout Customer Service
Publicat: 17.10.2017 -
283: Pay Attention to Customers
Publicat: 12.10.2017 -
282: Stephen Shapiro, Innovating Customer Experience
Publicat: 11.10.2017 -
281: CX Clichés and Overused Examples
Publicat: 05.10.2017 -
280: Lesley Lykins, CX Day
Publicat: 03.10.2017 -
279: Is Efficient Customer Service Best?
Publicat: 28.09.2017 -
278: Stacey Hanke, Communicate with Influence
Publicat: 26.09.2017 -
277: 5 Digital Experience Offenses
Publicat: 21.09.2017 -
276: Nora Burns, HR Undercover
Publicat: 20.09.2017 -
275: (Tip) Go Negative with Your Training
Publicat: 14.09.2017 -
274: Nienke Bloem, Gamifying Customer Experience
Publicat: 12.09.2017 -
273: (Tip) What Is a Moment of Truth?
Publicat: 07.09.2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Publicat: 05.09.2017 -
271: Take It To the Top – Tesla’s New Strategy
Publicat: 31.08.2017 -
270: John-Paul Narowski, KarmaCRM
Publicat: 29.08.2017 -
269: We’re Listening
Publicat: 24.08.2017 -
268: Microchipping Employees
Publicat: 21.08.2017 -
267: 3 Questions for Employees
Publicat: 17.08.2017 -
266: Chip Bell, Innovating Service
Publicat: 15.08.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
