Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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265: (Tip) Chatbots and Humans
Publicat: 14.08.2017 -
264: (Tip) Mobile Potential
Publicat: 10.08.2017 -
263: Merit Gest, Sales Engagement
Publicat: 08.08.2017 -
262: Ecommerce Still Not Getting It Right
Publicat: 07.08.2017 -
261: Thoughts on First Contact Resolution
Publicat: 03.08.2017 -
260: Julie Ann Sullivan, Employee Attitudes
Publicat: 01.08.2017 -
259: Predicting Behavior and Risk
Publicat: 31.07.2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Publicat: 27.07.2017 -
257: Pat Iyer, Legal Nurse Podcast
Publicat: 25.07.2017 -
256: How Not to Hire Idiots When You're Desperate
Publicat: 24.07.2017 -
255: (Tip) Your Org Chart vs. Your Customers
Publicat: 20.07.2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Publicat: 18.07.2017 -
253: (Tip) Situational Awareness in Customer Service
Publicat: 17.07.2017 -
252: Alison Herzog, Dell Customer Experience
Publicat: 14.07.2017 -
251: (Tip) 3 OTHER Customer Segments
Publicat: 11.07.2017 -
250: (Tip) Speed Up Your Customer’s Experience
Publicat: 10.07.2017 -
249: How Customer Service Training Goes Wrong
Publicat: 06.07.2017 -
248: (Tip) 3 Moments of Truth
Publicat: 04.07.2017 -
247: (Tip) 3 Powerful Questions
Publicat: 03.07.2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Publicat: 29.06.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
