Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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483: Donna Cutting, Employees First!
Publicat: 29.03.2022 -
482: Focus on Government CX
Publicat: 22.03.2022 -
481: Annette Franz, Built to Win
Publicat: 15.03.2022 -
480: Innovate or Fail
Publicat: 08.03.2022 -
479: Fred Reichheld, Winning on Purpose
Publicat: 01.03.2022 -
478: The CX of Right to Repair
Publicat: 22.02.2022 -
477: Michael Bartlett, The Dark Side of CX
Publicat: 15.02.2022 -
476: Is CX Dead in Banking?
Publicat: 08.02.2022 -
475: Brad Cleveland, Leading the Customer Experience
Publicat: 01.02.2022 -
474: Season Intro
Publicat: 31.01.2022 -
473: Bourbon Summit, Season Finale
Publicat: 02.11.2021 -
472: Marlanges Simar, Prime Therapeutics
Publicat: 26.10.2021 -
471: When the Frontline is the Last to Know
Publicat: 19.10.2021 -
470: Dan Gingiss, The Experience Maker
Publicat: 12.10.2021 -
469: Frictionless vs. Memorable CX
Publicat: 05.10.2021 -
468: Greg Lisiewski
Publicat: 28.09.2021 -
467: How Location and Design Impact CX
Publicat: 22.09.2021 -
Bonus Episode: Noa Danon
Publicat: 20.09.2021 -
466: David Horsager
Publicat: 14.09.2021 -
465: Customer Effort 2.0
Publicat: 07.09.2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
