Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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464: Theodora Lau
Publicat: 31.08.2021 -
463: Pronouns and How to Use Them
Publicat: 24.08.2021 -
462: Shep Hyken
Publicat: 17.08.2021 -
461: How Customer Experience Management Has Changed
Publicat: 10.08.2021 -
460: Alison Lichtenstein, Who Is the Media's Customer? CX at Dow Jones
Publicat: 03.08.2021 -
459: Season Intro
Publicat: 02.08.2021 -
458: Bourbon Summit, Season Finale
Publicat: 30.04.2021 -
457: Tom Karinshak, Navigating Change at Comcast
Publicat: 27.04.2021 -
456: Ovetta Sampson, Empowerment Through Design
Publicat: 20.04.2021 -
455: Riaz Raihan, Improving CX with AI
Publicat: 13.04.2021 -
454: The War Between Efficiency and Experience
Publicat: 06.04.2021 -
453: Chip Bell, Your Customer's Imagination
Publicat: 30.03.2021 -
452: The Customer Experience Goalposts Keep Moving
Publicat: 23.03.2021 -
451: Ramon Ray, Small Business Experience
Publicat: 16.03.2021 -
450: Gain Insights Through Community
Publicat: 09.03.2021 -
449: Ross Wainwright, Alida: Truth in Action
Publicat: 02.03.2021 -
448: How Will Consumer Sentiment Affect CX in 2021?
Publicat: 23.02.2021 -
447: Steven Van Belleghem, The Offer You Can't Refuse
Publicat: 16.02.2021 -
446: Digital Customer Behavior
Publicat: 09.02.2021 -
445: Christine Rimer, Learning from the Data
Publicat: 02.02.2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
