Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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105: Onstage vs Offstage Customer Experience
Publicat: 04.04.2016 -
104: Pat Helmers, Sales Babble Podcast
Publicat: 31.03.2016 -
103: Will Virtual Reality Make Customer Service More Real?
Publicat: 28.03.2016 -
102: Jim Rembach, Fast Leader
Publicat: 24.03.2016 -
101: How the Innovation Process Fails Us
Publicat: 21.03.2016 -
100: Customer Service 100 Years Ago
Publicat: 17.03.2016 -
099: B2C vs. B2B Customer Experience
Publicat: 14.03.2016 -
098: Brian Solis, Where Business Meets Design
Publicat: 10.03.2016 -
097: The Best Customer Loyalty Metrics
Publicat: 07.03.2016 -
096: Jay Baer, Hug Your Haters
Publicat: 03.03.2016 -
095: Offboarding Customers
Publicat: 29.02.2016 -
094: Joseph Michelli, Becoming Customer-Obsessed
Publicat: 25.02.2016 -
093: Why Employee Engagement Matters
Publicat: 22.02.2016 -
092: Ayelet Baron, The Future of Work
Publicat: 18.02.2016 -
091: How to Find Time for Training
Publicat: 15.02.2016 -
090: How Can You Show Customers Love?
Publicat: 11.02.2016 -
089: Will Companies Demand Your Phone Records?
Publicat: 08.02.2016 -
088: Richard Shapiro, The Endangered Customer
Publicat: 04.02.2016 -
087: The Next Generation of Customer Experience Leaders
Publicat: 01.02.2016 -
086: Dr. Adrienne Boissy, The Patient Experience
Publicat: 28.01.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
