Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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125: How Environment Impacts Experience
Publicat: 13.06.2016 -
124: Brian Andrews, VP of Customer Experience at Sprint
Publicat: 09.06.2016 -
123: CXPA Live, Regulated Industry Challenges
Publicat: 06.06.2016 -
122: Tema Frank, People Shock
Publicat: 02.06.2016 -
121: CXPA Live, Healthcare Experience Observations
Publicat: 30.05.2016 -
120: Jim Kalbach, Experience Mapping Expert
Publicat: 26.05.2016 -
119: CXPA Live, Predictive Analytics
Publicat: 23.05.2016 -
118: David Williams, Make-A-Wish
Publicat: 19.05.2016 -
117: CXPA Live, The Voice of the Customer
Publicat: 16.05.2016 -
116: Terry Brock, Growing Your Business with Tech
Publicat: 12.05.2016 -
115: Do Loyalty Programs Still Work?
Publicat: 09.05.2016 -
114: Ron Tite, Branding and Creativity Expert
Publicat: 05.05.2016 -
113: Our Favorite Apps
Publicat: 02.05.2016 -
112: Terri Goldstein, The Science of Package Design
Publicat: 28.04.2016 -
111: Analog Customer Experiences
Publicat: 25.04.2016 -
110: Mike Ganino, Guest Experience Expert
Publicat: 21.04.2016 -
109: Slow Fashion and Rapid Innovation
Publicat: 18.04.2016 -
108: Stan Phelps & Evan Carroll, Blue Goldfish
Publicat: 14.04.2016 -
107: Extreme Customization
Publicat: 11.04.2016 -
106: J V Crum, Social Consciousness in Business
Publicat: 07.04.2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
