Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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444: Season Intro
Publicat: 01.02.2021 -
443: Bourbon Summit
Publicat: 27.10.2020 -
442: Terrible Customer Communication
Publicat: 20.10.2020 -
441: James Dodkins, Rockstar CX
Publicat: 13.10.2020 -
440: When Employees Want to Keep Working at Home
Publicat: 06.10.2020 -
439: Clare Muscutt, Empowering Women in CX
Publicat: 29.09.2020 -
438: Stay Focused
Publicat: 22.09.2020 -
437: John Garrett, What's Your And?
Publicat: 15.09.2020 -
436: Supporting Your Retail Employees in an Angry World
Publicat: 08.09.2020 -
435: Eric Prugh, Self Service Customer Experience
Publicat: 01.09.2020 -
434: CX in Stay-At-Home Scenarios (AR/AI)
Publicat: 25.08.2020 -
433: Neal Schaffer, The Age of Influence
Publicat: 18.08.2020 -
432: Cross-functional Leadership for CX Success
Publicat: 11.08.2020 -
431: Alain Hunkins, Cracking the Leadership Code
Publicat: 04.08.2020 -
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Publicat: 28.07.2020 -
429: Stephanie Thum, Inclusive CX
Publicat: 21.07.2020 -
428: Are COVID Surcharges Good or Bad CX?
Publicat: 14.07.2020 -
427: Michel Falcon, Post-Pandemic Restaurant Experience
Publicat: 07.07.2020 -
426: The New Normal for B2B
Publicat: 30.06.2020 -
425: Donna Cutting, Rolling Out the Red Carpet for Customers
Publicat: 23.06.2020
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
