Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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385: Bill Guertin, The Fan Experience
Publicat: 03.09.2019 -
384: Your Customer's Ecosystem
Publicat: 27.08.2019 -
383: Engaging Your Superfans
Publicat: 20.08.2019 -
382: When Acronyms Escape
Publicat: 13.08.2019 -
381: Julie Ann Sullivan: Catalysts of Culture
Publicat: 06.08.2019 -
380: Bourbon Summit #3
Publicat: 30.07.2019 -
379: Allen Adamson, Shift Ahead
Publicat: 23.07.2019 -
378: The Phrase that Kills CX
Publicat: 16.07.2019 -
377: Karen Jaw-Madson, Design of Work Experience
Publicat: 09.07.2019 -
376: 5 Steps To Close The Loop With Customers
Publicat: 02.07.2019 -
375: Leena Rinne, A Fellow Code Cracker
Publicat: 25.06.2019 -
374: What's More Personal: Twitter or a Phone Call?
Publicat: 18.06.2019 -
373: Barry Kirk, A Framework for Customer Loyalty
Publicat: 11.06.2019 -
372: Are Experience Rewards the New Loyalty Programs?
Publicat: 04.06.2019 -
371: Louis Carter, Emotional Connectedness
Publicat: 28.05.2019 -
370: How Delta Airlines Encourages Direct Employee Appreciation
Publicat: 20.05.2019 -
369: Jeff Gothelf, Thinking About Design
Publicat: 13.05.2019 -
368: When Customer Service Is a Scam
Publicat: 07.05.2019 -
367: Lee Smith, Putting Fuel Behind Your Sales
Publicat: 30.04.2019 -
366: Can People Connect to Avatars?
Publicat: 23.04.2019
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
