Crack the Customer Code
A podcast by Adam and Jeannie - Marți
509 Episoade
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365: Lisa Ryan, Having An Attitude For Gratitude
Publicat: 16.04.2019 -
364: Culture Lessons From The Podcast
Publicat: 09.04.2019 -
363: Technology Lessons from the Podcast
Publicat: 02.04.2019 -
362: Bourbon Cast #2
Publicat: 26.03.2019 -
361: Ryan Minton, Thanks For Coming In Today
Publicat: 19.03.2019 -
360: The Airport Customer Experience
Publicat: 12.03.2019 -
359: Steve Woodruff, What Makes You Distinct?
Publicat: 05.03.2019 -
358: Customer Service Blueprinting: Jeannie's New Course
Publicat: 26.02.2019 -
357: Thomas Hollmann, Customer Experience Education
Publicat: 19.02.2019 -
356: Will Chatbots Be Everywhere?
Publicat: 12.02.2019 -
355: Lisa Ford, Customer Service Excellence
Publicat: 05.02.2019 -
354: Are you neglecting key moments in the customer journey?
Publicat: 29.01.2019 -
353: Scott McKain, Make Your Organization Iconic
Publicat: 24.01.2019 -
352: Keeping Knowledge When Superstars Leave
Publicat: 15.01.2019 -
351: Mark Sanborn, Extraordinary Leadership
Publicat: 08.01.2019 -
350: New Year's Resolutions
Publicat: 04.01.2019 -
349: Mark Colgate, The Science of Service
Publicat: 19.12.2018 -
348: Predictions for 2019
Publicat: 28.11.2018 -
347: Jay Baer, Talk Triggers
Publicat: 21.11.2018 -
346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
Publicat: 14.11.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
