CX Files

369 Episoade

1. Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX

   Publicat: 21.10.2021
2. Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX

   Publicat: 14.10.2021
3. Tijana Dmitrovic - Contact Service - How To Build A Career In CX

   Publicat: 07.10.2021
4. Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX

   Publicat: 30.09.2021
5. Jo Causon - ICS - Building Back With Better CX

   Publicat: 23.09.2021
6. Mark Trimble - Powerland - CX And The Cloud

   Publicat: 16.09.2021
7. Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO

   Publicat: 09.09.2021
8. Greg Murphy - Instanda - CX And Insurance In The Cloud

   Publicat: 02.09.2021
9. Gareth Richards - Help With My Visa! - Travel CX After The Pandemic

   Publicat: 26.08.2021
10. Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?

    Publicat: 19.08.2021
11. Tom Doran - Bupa - WFH CX Strategy Before And After Covid

    Publicat: 12.08.2021
12. Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!

    Publicat: 05.08.2021
13. Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional

    Publicat: 29.07.2021
14. Richard Farrand - Conduent - Designing And Transforming For Great CX

    Publicat: 22.07.2021
15. SPECIAL EDITION: Violence In South Africa

    Publicat: 16.07.2021
16. Huw Davies - Ozone API - Can Open Banking Improve Bank CX?

    Publicat: 15.07.2021
17. Numrah Irfan - WatServ - Building Back Better With The Cloud

    Publicat: 08.07.2021
18. Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    Publicat: 01.07.2021
19. GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products

    Publicat: 25.06.2021
20. Victor Pereda - Nearsol - How To Implement A New Contact Center

    Publicat: 17.06.2021