CX Files

369 Episoade

1. Alex Mead - Who Decides On Who Is Really A CX Guru?

   Publicat: 10.06.2021
2. Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales

   Publicat: 03.06.2021
3. Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay

   Publicat: 27.05.2021
4. Jeff Pappas - ESRP - Where Should You Locate A Contact Center?

   Publicat: 20.05.2021
5. Annelien Marcus - Clarion People - Recruitment And The Modern CX Professional

   Publicat: 14.05.2021
6. Miya Knights - Retail And CX In The Post-Pandemic Next Normal

   Publicat: 07.05.2021
7. WFH: Securing The Future For Your Organization

   Publicat: 30.04.2021
8. Alistair Niederer - TTEC - CX Is About Orchestration Not Outsourcing!

   Publicat: 23.04.2021
9. Tugs Smith - ATAC Inc - The Value Of WFH Certification

   Publicat: 16.04.2021
10. Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results

    Publicat: 08.04.2021
11. Simon Dillsworth : Davies Consulting : Intelligent Automation; Striking The Balance Between Cost And Driving Customer Loyalty

    Publicat: 01.04.2021
12. Chris Gillen : A Closer Look : Travel & Leisure CX Before And After Covid

    Publicat: 26.03.2021
13. Rob van Herpen : 5CA : How WFH Will Evolve In 2021

    Publicat: 19.03.2021
14. Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX

    Publicat: 12.03.2021
15. Discussion: Where Are The Emerging BPO Destinations In 2021?

    Publicat: 05.03.2021
16. Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?

    Publicat: 26.02.2021
17. Stuart Ravens : Corax Insights : Do Energy And Utility Companies Even Think About CX?

    Publicat: 19.02.2021
18. William Carson : Ascensos : Retail And CX - Is The Future Phygital?

    Publicat: 12.02.2021
19. Jim Farnsworth : SYKES : Transforming Agents Into Ambassadors

    Publicat: 05.02.2021
20. Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

    Publicat: 29.01.2021