CX Files

369 Episoade

1. Nicky Pharaoh - The Learning Curve - Managing People in CX

   Publicat: 15.11.2019
2. Julian Burnett - IBM - CX and Retail Strategy

   Publicat: 08.11.2019
3. Stephen Loynd - TrendzOwl - Digital Transformation and the future for CX

   Publicat: 01.11.2019
4. Dave Rizzo - Teleperformance Innovation Experience Center

   Publicat: 25.10.2019
5. Sarah Burnett - Everest Group - PEAK Matrix RPA Research

   Publicat: 18.10.2019
6. Vit Horky - NICE InContact - Where Is The Real Omnichannel?

   Publicat: 11.10.2019
7. Nicola Collister - Woven - CX Cost Is Killing Innovation

   Publicat: 04.10.2019
8. Mark Angus - Knowledge Executive - Blockchain in CX

   Publicat: 27.09.2019
9. Shelli Ryan - The CX Blockchain Institute

   Publicat: 20.09.2019
10. Ian Barkin - SYKES - Automation, RPA, and Tech in CX

    Publicat: 13.09.2019
11. Clinton Cohen - iContact BPO - Recruitment And Super Agents In CX

    Publicat: 06.09.2019
12. Ian Jacobs - Forrester Research - CX Emotion, Engagement, And Smart Speakers

    Publicat: 30.08.2019
13. Paula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CX

    Publicat: 23.08.2019
14. John Linkous - Phalanx Security - CX And Customer Data Security

    Publicat: 16.08.2019
15. Peter Zaitsev - Percona - Data Security And CX

    Publicat: 09.08.2019
16. Alistair Niederer - Egeria Insights - Customer Complaints & Disputes

    Publicat: 02.08.2019
17. Steve Weston & Peter Ryan : CX In Egypt - Perception and Reality?

    Publicat: 26.07.2019
18. Alan Graham - Mindpearl - Travel and CX

    Publicat: 19.07.2019
19. Felix Serrano - Activus Connect - Platforms and the CX gig economy

    Publicat: 12.07.2019
20. Rob Allman - Dimension Data - Global CX Benchmarking Research

    Publicat: 05.07.2019