CX Files

369 Episoade

1. Ved Sen - TCS - Digital Strategy, CX, and Innovation

   Publicat: 28.06.2019
2. Evan Jones - Harambee - How CX Can Create Employment

   Publicat: 21.06.2019
3. Shai Berger - Fonolo - Managing Call-Backs

   Publicat: 14.06.2019
4. Rod Jones - The 5 Common CX Operational Challenges

   Publicat: 07.06.2019
5. Srikanth Iyengar - Conduent - Evolution Of Modern CX

   Publicat: 31.05.2019
6. Steve Jones - Capgemini - Using Data For CX Insights

   Publicat: 24.05.2019
7. Mark Davies - PA Consulting on Customer 4.0

   Publicat: 17.05.2019
8. Christine Bardwell - Oracle - An Omnichannel Future For CX

   Publicat: 10.05.2019
9. Sarah Metcalfe - EX, CX, And Great Managers

   Publicat: 03.05.2019
10. Amit Shankardass - Digital vs Human CX

    Publicat: 26.04.2019
11. Vadim Anikanov - Smart Speakers Alexa/Home/Siri

    Publicat: 18.04.2019
12. Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019

    Publicat: 12.04.2019
13. Ed Thomas - GlobalData - AI and CX

    Publicat: 05.04.2019
14. Miya Knights - Amazon and Retail

    Publicat: 29.03.2019
15. Peter Ryan - 2019 Front Office BPO Omnibus Survey Results

    Publicat: 25.03.2019
16. Maxine Holt - Ovum - Cybersecurity

    Publicat: 22.03.2019
17. David Rumble - gobeyond - offshoring

    Publicat: 15.03.2019
18. Nuno Horta - Grupo Ageas

    Publicat: 08.03.2019
19. Tamar Ravelli - Talingual

    Publicat: 01.03.2019
20. Mike Havard - Ember Group

    Publicat: 22.02.2019