CX Files
A podcast by Mark Hillary and Peter Ryan - Joi
369 Episoade
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Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Publicat: 20.06.2024 -
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Publicat: 13.06.2024 -
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Publicat: 06.06.2024 -
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Publicat: 30.05.2024 -
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Publicat: 22.05.2024 -
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Publicat: 16.05.2024 -
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Publicat: 09.05.2024 -
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
Publicat: 02.05.2024 -
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Publicat: 29.04.2024 -
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Publicat: 25.04.2024 -
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
Publicat: 22.04.2024 -
Paula Kennedy Garcia - CX Digital Delivery
Publicat: 18.04.2024 -
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Publicat: 11.04.2024 -
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Publicat: 04.04.2024 -
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Publicat: 28.03.2024 -
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Publicat: 21.03.2024 -
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Publicat: 14.03.2024 -
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Publicat: 07.03.2024 -
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Publicat: 29.02.2024 -
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Publicat: 22.02.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
