CX Files
A podcast by Mark Hillary and Peter Ryan - Joi
369 Episoade
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Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?
Publicat: 16.02.2024 -
BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs
Publicat: 08.02.2024 -
Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams
Publicat: 08.02.2024 -
Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships
Publicat: 01.02.2024 -
Jo Garland : Remote Employee Engagement In Contact Centers (WFH)
Publicat: 25.01.2024 -
Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX Experts
Publicat: 19.01.2024 -
More Than AI: The Less Obvious CX Predictions For 2024
Publicat: 11.01.2024 -
CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023
Publicat: 21.12.2023 -
Adrian Swinscoe - Punk CX - Defining A Punk Future For CX
Publicat: 14.12.2023 -
Southeastern - Managing CX For A Railway And Building A Great CX Partnership
Publicat: 07.12.2023 -
Sidharth Mukherjee - Teleperformance - How CX Can Really Use Generative AI
Publicat: 30.11.2023 -
Andrew McNeile - ThinScale - WFH Security And How Covid Changed BPO Forever
Publicat: 23.11.2023 -
Sagufta Janif - Outsource Fiji - How Is A South Pacific Island Nation Succeeding At BPO?
Publicat: 16.11.2023 -
Chris Hague - Yoummday - Is Traditional BPO Dead Or Just Evolving?
Publicat: 09.11.2023 -
Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?
Publicat: 02.11.2023 -
Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions
Publicat: 26.10.2023 -
Mike Butler & David Neale - Nutun CX - When ESG And CSR Lead To A Dramatic Improvement In CX
Publicat: 19.10.2023 -
Diane Edwards - Mona School of Business & Management - Data Protection In Jamaica
Publicat: 12.10.2023 -
Michele Rowan - WFH Alliance - Is WFH And Hybrid Now Permanent In CX And BPO?
Publicat: 05.10.2023 -
Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce
Publicat: 28.09.2023
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
