171 Episoade

  1. 51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

    Publicat: 14.08.2022

  2. 50. Business and Life Experience Lessons Featuring Mom Eileen

    Publicat: 07.08.2022

  3. 49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith

    Publicat: 01.08.2022

  4. 48. Getting More Organized and Productive Through GTD® with David Allen

    Publicat: 25.07.2022

  5. 47. Building Trust And Selling From The Heart With Larry Levine

    Publicat: 15.07.2022

  6. 46. Transforming Customer Experience Through Mystery Shopping

    Publicat: 09.07.2022

  7. 45. Winning On Purpose and Measurements of Success with Fred Reichheld

    Publicat: 25.06.2022

  8. 44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner

    Publicat: 18.06.2022

  9. 43. Improving Customer Journeys With Employees As Heroes with Ian Golding

    Publicat: 12.06.2022

  10. 42. The Power Of Influencers To Get New Customers with Neal Schaffer

    Publicat: 31.05.2022

  11. 41. Doing Customer Experience Right Through Content marketing

    Publicat: 28.05.2022

  12. 40. Making Your Brand Tattoo-Worthy with Jim Knight

    Publicat: 25.05.2022

  13. 39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker

    Publicat: 16.05.2022

  14. 38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe

    Publicat: 06.05.2022

  15. 37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart

    Publicat: 29.04.2022

  16. 36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute

    Publicat: 24.04.2022

  17. 35. Getting To The Next Level Starts With You Featuring Lauren Herring

    Publicat: 17.04.2022

  18. 34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White

    Publicat: 11.04.2022

  19. 33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader

    Publicat: 03.04.2022

  20. 32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov

    Publicat: 27.03.2022

7 / 9

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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