Doing Customer Experience Right with Stacy Sherman
A podcast by Doing CX Right® - Luni
171 Episoade
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31. Is Traditional Selling Dead? Getting New Customers The Right Way
Publicat: 20.03.2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Publicat: 13.03.2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Publicat: 06.03.2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Publicat: 28.02.2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Publicat: 21.02.2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Publicat: 13.02.2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Publicat: 04.02.2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Publicat: 29.01.2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Publicat: 23.01.2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Publicat: 16.01.2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Publicat: 09.01.2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Publicat: 31.12.2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Publicat: 25.12.2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Publicat: 17.12.2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Publicat: 11.12.2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Publicat: 04.12.2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Publicat: 28.11.2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Publicat: 20.11.2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Publicat: 13.11.2021 -
12. Delivering Unforgettable Experiences Featuring Ryan Estis
Publicat: 07.11.2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
