Experience Action
A podcast by Jeannie Walters, CCXP - Marți
113 Episoade
-
CX Pulse Check - June 2024
Publicat: 04.06.2024 -
Setting Clear and Actionable Customer Experience Goals
Publicat: 28.05.2024 -
Sharing Feedback with Everyone
Publicat: 21.05.2024 -
Gaining Frontline Buy-In
Publicat: 14.05.2024 -
CX Pulse Check - April/May 2024
Publicat: 07.05.2024 -
Elevating the Event Venue Experience
Publicat: 30.04.2024 -
Strategically Addressing Low-Volume Customer Concerns
Publicat: 23.04.2024 -
Customer-Facing Employees and CX Buy-In
Publicat: 09.04.2024 -
Must-Haves for Successful CX Programs
Publicat: 02.04.2024 -
CX Pulse Check - March 2024
Publicat: 26.03.2024 -
Balancing Policy with Personalized Experiences
Publicat: 19.03.2024 -
When Loyalty Programs Go Wrong
Publicat: 12.03.2024 -
Those Needy Customers!!
Publicat: 05.03.2024 -
CX Pulse Check - February 2024
Publicat: 27.02.2024 -
How Much Data Is Too Much?
Publicat: 20.02.2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Publicat: 13.02.2024 -
Right and Wrong Ways to Use AI in CX
Publicat: 06.02.2024 -
CX Pulse Check - January 2024
Publicat: 30.01.2024 -
How Do You Balance Innovation and Simplicity?
Publicat: 23.01.2024 -
What Influences All Leaders To Care About Customer Experience?
Publicat: 16.01.2024
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
