113 Episoade

  1. What is the Value of Customer Feedback?

    Publicat: 09.01.2024

  2. 5 Must-Do's to End the Year Strong

    Publicat: 12.12.2023

  3. Balancing Humans and AI in CX

    Publicat: 05.12.2023

  4. CX Pulse Check - November 2023

    Publicat: 28.11.2023

  5. Your CX Library

    Publicat: 14.11.2023

  6. Getting Part-Time Employees to Embrace CX

    Publicat: 07.11.2023

  7. A Scary CX Story

    Publicat: 31.10.2023

  8. CX Pulse Check #2

    Publicat: 24.10.2023

  9. Customer Experience VS. Member Experience

    Publicat: 17.10.2023

  10. Acting on Negative Feedback

    Publicat: 10.10.2023

  11. Updating CX Foundations

    Publicat: 03.10.2023

  12. CX Pulse Check

    Publicat: 26.09.2023

  13. Prioritizing with a CX Charter

    Publicat: 19.09.2023

  14. Performance Reviews & CX

    Publicat: 12.09.2023

  15. Focus Groups and Feedback

    Publicat: 05.09.2023

  16. Customer Service vs Customer Experience

    Publicat: 29.08.2023

  17. Am I the Only One Who Cares?

    Publicat: 22.08.2023

  18. Find Your CX Budget

    Publicat: 15.08.2023

  19. Getting Serious about CX

    Publicat: 08.08.2023

  20. CX as a Brand Differentiator

    Publicat: 01.08.2023

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

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