Experts of Experience
A podcast by Mission.org - Miercuri
Categories:
53 Episoade
-
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Publicat: 29.05.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Publicat: 22.05.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Publicat: 15.05.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Publicat: 08.05.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Publicat: 01.05.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Publicat: 24.04.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Publicat: 17.04.2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Publicat: 10.04.2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Publicat: 03.04.2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Publicat: 27.03.2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Publicat: 20.03.2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Publicat: 13.03.2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Publicat: 06.03.2024 -
#19 The Ultimate Guide to Ecommerce CX
Publicat: 28.02.2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Publicat: 21.02.2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Publicat: 14.02.2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Publicat: 07.02.2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Publicat: 31.01.2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Publicat: 24.01.2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Publicat: 17.01.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
