Experts of Experience
A podcast by Mission.org - Miercuri
86 Episoade
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You’re Overthinking Customer Service! (Luxury Hospitality Gets It Right)
Publicat: 29.01.2025 -
Doctor Visits Can Be… Good Experiences? Northwell Health Talks Healthcare Without Burnout
Publicat: 22.01.2025 -
Why Customer Experience is Your Best Competitive Advantage
Publicat: 15.01.2025 -
Return on Experience: The Secret Metric Every Business Needs to Know
Publicat: 08.01.2025 -
Agentforce: Why CEOs and Customers Are Asking For AI Like This!
Publicat: 18.12.2024 -
#60 Storytelling 101: CMO of LG Electronics Shares the Key
Publicat: 11.12.2024 -
#59 Radically Human: How Mazda is Redefining Customer Experience
Publicat: 04.12.2024 -
#58 The ROI of Listening: How Brands Are Winning with User Feedback
Publicat: 27.11.2024 -
#57 Why Your C-Suite Needs to Embrace AI for Customer Success
Publicat: 20.11.2024 -
#56 Why Emotional Intelligence is the Key to Customer Experience Success
Publicat: 13.11.2024 -
#55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces
Publicat: 06.11.2024 -
#54 How to Turn Customer Experience Into a Revenue Driver
Publicat: 30.10.2024 -
#53 How Generac is Taking a Proactive Approach to Customer Experience
Publicat: 23.10.2024 -
#52 Why Understanding the Customer Is The Key to Great Experiences
Publicat: 16.10.2024 -
#51 Connecting CX to Key Value Metrics
Publicat: 09.10.2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Publicat: 02.10.2024 -
#49 Why You Need to Be Easy to Do Business With
Publicat: 25.09.2024 -
#48 How To Create Great Experiences at Large-Scale Events
Publicat: 18.09.2024 -
#47 Instilling a Customer-First Mindset at BILL
Publicat: 11.09.2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Publicat: 04.09.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
