Experts of Experience
A podcast by Mission.org - Miercuri
93 Episoade
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5 Customer Success Trends You Can’t Ignore in 2025
Publicat: 19.03.2025 -
Accenture Lead Explains Why Customers Are Leaving non-AI Companies
Publicat: 12.03.2025 -
Why Some Brands Become Movements (and Others Don’t)
Publicat: 05.03.2025 -
LA Fires Exposed a Harsh Customer Service Truth
Publicat: 26.02.2025 -
This One Thing Will Generate 400% More Customer Data
Publicat: 19.02.2025 -
Stop Guessing! Win Customers Through Data AND Emotion
Publicat: 12.02.2025 -
Tech Obsession is Failing Citizens (Rescuing Government Customer Service)
Publicat: 05.02.2025 -
You’re Overthinking Customer Service! (Luxury Hospitality Gets It Right)
Publicat: 29.01.2025 -
Doctor Visits Can Be… Good Experiences? Northwell Health Talks Healthcare Without Burnout
Publicat: 22.01.2025 -
Why Customer Experience is Your Best Competitive Advantage
Publicat: 15.01.2025 -
Return on Experience: The Secret Metric Every Business Needs to Know
Publicat: 08.01.2025 -
Agentforce: Why CEOs and Customers Are Asking For AI Like This!
Publicat: 18.12.2024 -
#60 Storytelling 101: CMO of LG Electronics Shares the Key
Publicat: 11.12.2024 -
#59 Radically Human: How Mazda is Redefining Customer Experience
Publicat: 04.12.2024 -
#58 The ROI of Listening: How Brands Are Winning with User Feedback
Publicat: 27.11.2024 -
#57 Why Your C-Suite Needs to Embrace AI for Customer Success
Publicat: 20.11.2024 -
#56 Why Emotional Intelligence is the Key to Customer Experience Success
Publicat: 13.11.2024 -
#55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces
Publicat: 06.11.2024 -
#54 How to Turn Customer Experience Into a Revenue Driver
Publicat: 30.10.2024 -
#53 How Generac is Taking a Proactive Approach to Customer Experience
Publicat: 23.10.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
