Experts of Experience
A podcast by Mission.org - Miercuri
86 Episoade
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#45 Creating Experiential Moments and Partnerships
Publicat: 28.08.2024 -
#44 Implementing AI in Customer Experience
Publicat: 21.08.2024 -
#43 Going Beyond Basic Customer Service
Publicat: 14.08.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Publicat: 07.08.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Publicat: 31.07.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Publicat: 24.07.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Publicat: 17.07.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Publicat: 10.07.2024 -
#37 The Need For Speed in Customer Experience
Publicat: 03.07.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Publicat: 26.06.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Publicat: 19.06.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Publicat: 12.06.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Publicat: 05.06.2024 -
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Publicat: 29.05.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Publicat: 22.05.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Publicat: 15.05.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Publicat: 08.05.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Publicat: 01.05.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Publicat: 24.04.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Publicat: 17.04.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
