First Contact: Stories of the Call Center
A podcast by NobelBiz Studios - Miercuri
58 Episoade
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Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
Publicat: 26.04.2023 -
Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Publicat: 27.03.2023 -
Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland
Publicat: 03.02.2023 -
Leading the Change for Women in Tech: Juanita Coley
Publicat: 08.11.2022 -
Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Publicat: 24.10.2022 -
Performance-driven contact centers and data modeling: Kevin Daly
Publicat: 28.09.2022 -
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Publicat: 09.08.2022 -
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Publicat: 12.07.2022 -
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
Publicat: 13.06.2022 -
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Publicat: 11.05.2022 -
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Publicat: 19.04.2022 -
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Publicat: 23.03.2022 -
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Publicat: 16.02.2022 -
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Publicat: 18.11.2021 -
Reclaiming Sales through Authentic Persuasion: Jason Cutter
Publicat: 15.10.2021 -
The Future of Workforce Management for Contact Centers: Daryl Gonos
Publicat: 24.09.2021 -
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
Publicat: 27.08.2021 -
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
Publicat: 23.07.2021 -
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
Publicat: 18.06.2021 -
The Contact Center Tech Shift During the Pandemic: Fred Stacey
Publicat: 21.05.2021
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
