58 Episoade

  1. Customer Memories and The True Value of CX: Colin Shaw

    Publicat: 23.04.2021

  2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

    Publicat: 19.03.2021

  3. A Lifetime of Lessons Learned: Steve Bederman

    Publicat: 19.02.2021

  4. Christmas Special - Happy Holidays from NobelBiz

    Publicat: 22.12.2020

  5. Exploring the Magic of Amazing Customer Service: Shep Hyken

    Publicat: 23.10.2020

  6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

    Publicat: 14.10.2020

  7. Exploring Human Voice and Simulation Training: Nancy Munro

    Publicat: 25.09.2020

  8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

    Publicat: 26.08.2020

  9. The Lifelong Dream of Customer Support: Roy Atkinson

    Publicat: 21.08.2020

  10. Growing Up in a Call Center: Thomas Laird

    Publicat: 24.07.2020

  11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Publicat: 15.07.2020

  12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Publicat: 26.06.2020

  13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Publicat: 05.06.2020

  14. The Emotionally Intelligent Leader: Jim Rembach

    Publicat: 29.05.2020

  15. What Makes a True Leader: Christa Heibel

    Publicat: 24.04.2020

  16. Superwoman Decoded: Cathy Karabetsos

    Publicat: 20.03.2020

  17. Entrepreneurship as an Adventure Sport: Jake Bush

    Publicat: 18.02.2020

  18. From Call Agent to CEO: Steve Bederman

    Publicat: 16.01.2020

3 / 3

Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site