Future of Customer Service
A podcast by Inbenta
33 Episoade
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33. Simple TV: AI is the Future of Customer Service
Publicat: 24.05.2022 -
32. Aram Melkoumov from Crowdlinker
Publicat: 05.05.2022 -
31. Neoenergia: Keep Human at the Center of your Digital Strategy
Publicat: 17.03.2022 -
30. Reasoning Engines and the Truth About AI
Publicat: 08.02.2022 -
29. Why do so many AI projects fail?
Publicat: 18.01.2022 -
28. Voice bots and IVR Systems – The Future of On-Call Support
Publicat: 04.11.2021 -
27. Customer Service Digitalization in Manufacturing Industries
Publicat: 25.10.2021 -
26. Headless Technology and The Future of Omnichannel
Publicat: 07.10.2021 -
25. The Cross-Industry Value of AI
Publicat: 24.09.2021 -
24. Understanding Behavioral Bot Design
Publicat: 10.09.2021 -
23. Conversation Design Institute
Publicat: 25.06.2021 -
22. How to create a great search experience
Publicat: 01.03.2021 -
21. How to start a customer service department
Publicat: 22.02.2021 -
20. Own the financial aspect, not just the relational aspect
Publicat: 15.02.2021 -
19. Top 5 Customer Experience Trends for 2021
Publicat: 08.02.2021 -
18. Lessons from a Customer Service Consultant
Publicat: 01.02.2021 -
17. How to always deliver the major objectives
Publicat: 25.01.2021 -
16. Customer success from a Fortune 100 company to a start-up organization
Publicat: 18.01.2021 -
15. Customer research is one of the most vital things you can do for success
Publicat: 11.01.2021 -
14. How sales and customer support work best together (with former Google Sales VP)
Publicat: 21.12.2020
The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com
