Hospitality Academy
A podcast by Susan Pannozzo
41 Episoade
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EP #41 – Creating a Customer Service Culture with Micah Solomon
Publicat: 15.03.2020 -
EP #40 – Crisis Readiness for the Hospitality Industry
Publicat: 24.01.2020 -
EP #39 – The Power of Moments with Author Chip Heath
Publicat: 03.10.2017 -
EP #38 – Legal Rights and Responsibilities of the Innkeeper
Publicat: 18.07.2017 -
EP #37 – An Open and Shut Case for Cleaning Guest Rooms
Publicat: 06.07.2017 -
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
Publicat: 21.06.2017 -
EP #35 – Secrets to Running an Award Winning Hotel
Publicat: 06.06.2017 -
EP #34 – Celebrate Service Week at IHG with Jon Wakeman
Publicat: 22.05.2017 -
EP #2 – Preparing for Hurricane Season
Publicat: 19.05.2017 -
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
Publicat: 09.05.2017 -
EP #32 – Effective Interviewing Techniques with Jody Rogers
Publicat: 25.04.2017 -
EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell
Publicat: 11.04.2017 -
EP #30 – Social Media’s Influence on Hotel Marketing
Publicat: 22.03.2017 -
EP #29 – Digital Marketing For The Hospitality Industry
Publicat: 23.02.2017 -
EP #28 – Understanding ADA Laws On Service Animals in Hotels
Publicat: 02.02.2017 -
EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig
Publicat: 12.01.2017 -
EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson
Publicat: 15.12.2016 -
EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy
Publicat: 17.11.2016 -
EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani
Publicat: 28.09.2016 -
EP #23 – The Complete Customer Experience, with Tony Bodoh
Publicat: 30.08.2016
Sharing hospitality industry tips and advice for hoteliers on a variety of topics designed to make your life a little easier and your operation more profitable. Tune in for regular interviews with hospitality industry professionals with a proven reputation for success.