Hospitality Academy

41 Episoade

1. EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

   Publicat: 28.07.2016
2. EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf

   Publicat: 21.04.2016
3. EP #20 – Handling Difficult Customers, with Michelle Mitchell

   Publicat: 31.03.2016
4. EP #19 – Becoming a Master of Memory with Timothy Moser

   Publicat: 09.03.2016
5. EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers

   Publicat: 25.02.2016
6. EP #17 – Improving Housekeeping Labor Productivity with David Heath

   Publicat: 10.02.2016
7. EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy

   Publicat: 08.01.2016
8. EP #15 – How to Conduct Annual Performance Reviews

   Publicat: 29.12.2015
9. EP #14 – Human Trafficking and how to Recognize the Signs at your Property

   Publicat: 23.11.2015
10. EP #13 – Accommodated Scheduling with Adam Peterson

    Publicat: 06.11.2015
11. EP #12 – Taking a Proactive Approach to Managing your Time

    Publicat: 29.10.2015
12. EP #11 – Managing Your Online Reputation with Rupesh Patel

    Publicat: 30.09.2015
13. EP #10 – A Day in the Life of the Frontline Staff with Kelly Long

    Publicat: 18.09.2015
14. EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood

    Publicat: 07.09.2015
15. EP #8 – The Customer Experience Hamburger with Steve DiGioia

    Publicat: 31.08.2015
16. EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service

    Publicat: 27.07.2015
17. EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires

    Publicat: 17.07.2015
18. EP #5 – New Employee On-boarding with GM Scott Sisk

    Publicat: 10.07.2015
19. EP #4 – Interview with Hotel Quality Consultant, Kim Montijo

    Publicat: 01.07.2015
20. EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson

    Publicat: 30.06.2015