The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episoade

1. The Future of Customer Experience Starts with Smarter Listening

   Publicat: 03.04.2025
2. The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

   Publicat: 27.03.2025
3. Built For You Spring '25: Fin Can Now See, Speak, and Take Action

   Publicat: 20.03.2025
4. An AI-first approach: How RB2B created a lean, scalable support system

   Publicat: 13.03.2025
5. Navigating a new era of AI-first customer service

   Publicat: 27.02.2025
6. Why Anthropic chose Fin to transform their customer support

   Publicat: 20.02.2025
7. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Publicat: 06.02.2025
8. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Publicat: 30.01.2025
9. A Day in the Life of a Support Operations Analyst

   Publicat: 23.01.2025
10. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

    Publicat: 16.01.2025
11. The Four Pillars of CX: A deep dive into what makes for great customer experiences

    Publicat: 09.01.2025
12. Off Script: Brian Eno and Stephen Fry take on AI

    Publicat: 12.12.2024
13. Building the perfect fit: AI integration lessons from ScreenCloud

    Publicat: 28.11.2024
14. Putting people first: Nick Clark on how to design AI support for the customer

    Publicat: 22.11.2024
15. Lessons from Amazon: How to practice "Big Bet Leadership"

    Publicat: 07.11.2024
16. Off Script: Imagining the next era of customer service

    Publicat: 30.10.2024
17. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Publicat: 17.10.2024
18. Fin 2: The Next Generation of AI-First Customer Service

    Publicat: 10.10.2024
19. How strong company culture leads to high customer satisfaction

    Publicat: 03.10.2024
20. The Nordstrom Way: Embracing change in customer service

    Publicat: 25.09.2024