The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episoade

1. Off Script: Into the future with AI-first Customer Service

   Publicat: 09.05.2024
2. Exploring customer service career paths in the age of AI

   Publicat: 02.05.2024
3. Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

   Publicat: 25.04.2024
4. Moment of truth – Fin AI Copilot in practice

   Publicat: 18.04.2024
5. How Fin AI Copilot changes the game for support teams

   Publicat: 11.04.2024
6. Introducing Off Script: Des Traynor on the AI revolution

   Publicat: 04.04.2024
7. Stacy Sherman on how to design customer experiences that drive loyalty

   Publicat: 28.03.2024
8. Fueling the AI machine with the knowledge it needs

   Publicat: 21.03.2024
9. How AI is transforming customer service tech stacks

   Publicat: 07.03.2024
10. Amplitude’s Jenna Elliott on navigating the future of customer success

    Publicat: 29.02.2024
11. Understanding the changing economics of customer service in the age of AI

    Publicat: 22.02.2024
12. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Publicat: 15.02.2024
13. Exploring Intercom's Customer Service Trends Report for 2024

    Publicat: 01.02.2024
14. Rewind: Jeff Vincent on solving customer problems

    Publicat: 25.01.2024
15. Intercom on Product: Riding the AI wave in 2024

    Publicat: 18.01.2024
16. CX leader Camille E. Acey on the evolving dynamics in customer service

    Publicat: 11.01.2024
17. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

    Publicat: 04.01.2024
18. Inside Intercom 2023 in Review

    Publicat: 14.12.2023
19. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

    Publicat: 07.12.2023
20. Make every call count: The evolution of phone support

    Publicat: 30.11.2023