Navigating the Customer Experience
A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Marți
161 Episoade
-
177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono
Publicat: 06.12.2022 -
176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth
Publicat: 29.11.2022 -
175: CX Design for a Better Employee and Customer Experience with Justin Zalewski
Publicat: 22.11.2022 -
174: Business and Leadership Re-Defined with Brad Sugars
Publicat: 25.10.2022 -
173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina
Publicat: 27.09.2022 -
172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison
Publicat: 30.08.2022 -
171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
Publicat: 10.08.2022 -
170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
Publicat: 26.07.2022 -
169: Navigating and Developing a Winning Communications Strategy with Matt Swain
Publicat: 14.06.2022 -
168: Understanding the Importance of the User Experience with Andrew Ou
Publicat: 31.05.2022 -
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
Publicat: 17.05.2022 -
166: The Art of Listening and Gathering Product Feedback with Matt Young
Publicat: 10.05.2022 -
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
Publicat: 03.05.2022 -
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
Publicat: 26.04.2022 -
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
Publicat: 12.04.2022 -
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Publicat: 05.04.2022 -
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Publicat: 29.03.2022 -
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
Publicat: 22.03.2022 -
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Publicat: 15.03.2022 -
158: Customer Experience Trends 2022 with Yanique Grant
Publicat: 08.03.2022
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
