33 Episoade

  1. S3 Ep. 6 Integral Care: Providing hope and healing through mental health education

    Publicat: 16.11.2020

  2. S3 Ep. 5 Hesitation equals devastation

    Publicat: 30.10.2020

  3. S3 Ep. 4 Customers for life: Agents are central to building customer loyalty

    Publicat: 06.10.2020

  4. S3 Ep.3 Rochester Regional Health: Enabling empathetic patient experiences through the cloud

    Publicat: 21.09.2020

  5. S3 Ep.2 Enable Better Service: Aarde Cosseboom’s CX mission

    Publicat: 02.09.2020

  6. S3 Ep.1 James Hinchcliffe: How to Stay Driven

    Publicat: 19.08.2020

  7. S2 Ep. 19 Leadership Through Crisis: Allyship in Action

    Publicat: 22.07.2020

  8. S2 Ep. 18 Leadership through crisis: Equity in action

    Publicat: 15.07.2020

  9. S2 Ep. 17 Leadership through crisis: Empathy in action

    Publicat: 08.07.2020

  10. S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

    Publicat: 13.05.2020

  11. S2 Ep.15 Intentional Humanity: The common thread for design, culture, and leadership

    Publicat: 29.04.2020

  12. S2 Ep. 14 Architects of success: The Genesys Cloud story

    Publicat: 15.04.2020

  13. S2 Ep. 13: Genesys Cloud: Helping people should be an easy job

    Publicat: 01.04.2020

  14. S2 Ep.12 Beautiful wounds – The art of war and marketing

    Publicat: 18.03.2020

  15. S2 Ep. 11 Failure is just a moment in time

    Publicat: 04.03.2020

  16. S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

    Publicat: 19.02.2020

  17. S2 Ep. 9 Women in Tech: Walking the path unplanned

    Publicat: 05.02.2020

  18. S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

    Publicat: 22.01.2020

  19. S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

    Publicat: 08.01.2020

  20. S2 Ep. 6 Holiday host highlight with Nathan Bennett

    Publicat: 18.12.2019

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The podcast where we explore the essence of customer experience, creativity, and company culture through stories from some of today’s most accomplished professionals. Join hosts Nathan Bennett and Mari Yamaguchi as they explore how great leaders think, learn from their failures, and how they inspire others to succeed. Spanning across multiple industries, our guests include the CEO of an International Airport, the Director of a bustling contact center, female leaders in technology, experts in sales and marketing and many more. If you’re hungry for insightful, compelling, and often hilarious stories from all walks of business life, then we invite you to sit back, relax, and take a moment with us. About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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