The Customer Experience Podcast
A podcast by Ethan at BombBomb - Marți
240 Episoade
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159. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
Publicat: 21.09.2021 -
158. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooi
Publicat: 14.09.2021 -
157. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Publicat: 04.09.2021 -
156. An Actor’s Guide to Authentic Videos w/ Julie Hansen
Publicat: 31.08.2021 -
155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust
Publicat: 26.08.2021 -
154. The Art & Science of Selling to Prosumers w/ Mario M. Martinez, Jr
Publicat: 24.08.2021 -
153. Emotional Intelligence & Human-Centered Connection w/ Dan Hill
Publicat: 17.08.2021 -
152. Creating an Environment of Continuous Coaching w/ Morgan J. Ingram
Publicat: 10.08.2021 -
151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey
Publicat: 03.08.2021 -
150. Why Your Virtual Relationships Degrade Over Time w/ Dr. Nick Morgan
Publicat: 29.07.2021 -
149. A Blissful Approach to Training Customers and Employees w/ Lauren Bailey
Publicat: 27.07.2021 -
148. Video Messaging and the Next Normal w/ Dan Tyre
Publicat: 20.07.2021 -
147. The 7 Pillars of Customer Success w/ Wayne McCulloch
Publicat: 13.07.2021 -
146. Getting Clear on Who You Are and How You Serve w/ Anthony Coundouris
Publicat: 06.07.2021 -
145. Establishing Core Principles for Yourself and Your Team w/ John Belizaire
Publicat: 29.06.2021 -
144. An Actor's Guide to Truthful and Honest Videos w/ Tricia Jane Wiles
Publicat: 24.06.2021 -
143. Hiring and Onboarding Virtual Professionals w/ Daniel Ramsey
Publicat: 22.06.2021 -
142. Don't Just Personalize, Get Personal w/ Kristina Jaramillo
Publicat: 15.06.2021 -
141. Understanding the Intersection of CX, UX, and UI w/ Joey Kilrain
Publicat: 08.06.2021 -
140. Creating Sales and Customer Success Alignment w/ Ethan Beute
Publicat: 03.06.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
