The Customer Experience Podcast
A podcast by Ethan at BombBomb - Marți
240 Episoade
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139. Building Customer-Centric Innovation Into Your Company Culture w/ Dennis Geelen
Publicat: 01.06.2021 -
138. Human Factors & Design Thinking w/ Anand Tharanathan
Publicat: 25.05.2021 -
137. Enhancing EX and CX Through Brand Storytelling w/ Gabrielle Dolan
Publicat: 18.05.2021 -
136. So, You've Just Been Named VP of CX... Now What? w/ Logan Lyles
Publicat: 11.05.2021 -
135. Creating Conversational Relationships With Thousands of Customers w/ Ali Biggs
Publicat: 04.05.2021 -
134. Research: To Improve CX, Invest in EX w/ Ethan Beute
Publicat: 29.04.2021 -
133. The 4 A’s of Customer Experience w/ Leah Chaney
Publicat: 27.04.2021 -
132. Bringing Empathy Back to Cold Emails w/ Jason Bay
Publicat: 20.04.2021 -
131. Returning the Human Voice to Marketing w/ Mark Schaefer
Publicat: 13.04.2021 -
130. The Mindset of Improv in Sales w/ John Sweeney
Publicat: 06.04.2021 -
129. Create Forever Customers With A Forever Promise w/ Robbie Kellman Baxter
Publicat: 30.03.2021 -
128. Shifting Your Focus to Account-Based Experience (ABX) w/ Jon Miller
Publicat: 23.03.2021 -
127. 3 CX Strategies for CROs w/ Darryl Praill
Publicat: 16.03.2021 -
126. The Role of Kindness in Your Company w/ Cole Baker-Bagwell
Publicat: 11.03.2021 -
125. A Year From Now, You’ll Wish You Began Today w/ Joseph Jaffe
Publicat: 02.03.2021 -
124. The Flight Back to the Face w/ Ethan Beute
Publicat: 25.02.2021 -
123. Transforming Customer Relationships with Transparency and Collaboration w/ Scott McCorkle
Publicat: 23.02.2021 -
122. CX at Getty Images: Shifting to Authenticity and Evoking Emotion w/ Grant Farhall
Publicat: 16.02.2021 -
121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Publicat: 09.02.2021 -
120. The ABC's of Creating Superfans w/ Brittany Hodak
Publicat: 02.02.2021
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
