The Customer Experience Podcast
A podcast by Ethan at BombBomb - Marți
240 Episoade
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99. 3 Ways CX Programs Go Wrong (and Right!) w/ Ian Luck
Publicat: 06.10.2020 -
98. The End-To-End Transparency Trend w/ Nina Simosko
Publicat: 29.09.2020 -
97. How UX Drives CX (& the Entire World Economy) w/ Bob Berry
Publicat: 22.09.2020 -
96. 4 Steps to Better Storytelling w/ Michael Ashford
Publicat: 15.09.2020 -
95. The 5 I’s of Customer Experience w/ Jim Rembach
Publicat: 08.09.2020 -
94. Please Email Me: The Customer Feedback Episode w/ Ethan Beute
Publicat: 03.09.2020 -
93. 3 Best Practices of a Great Community Builder w/ Joe Huber
Publicat: 01.09.2020 -
92. What’s Next for Restaurants & Offices w/ Alex Grace
Publicat: 25.08.2020 -
91. Align & Engage for Enterprise Sales Success w/ Nema Hashemi
Publicat: 18.08.2020 -
90. Why Transparency Sells Better Than Perfection w/ Todd Caponi
Publicat: 11.08.2020 -
89. The 4 Stages of Video Adoption w/ Ethan Beute
Publicat: 06.08.2020 -
88. Talking CX and EX with Sendoso’s Chief Customer Officer w/ Alli Tiscornia
Publicat: 04.08.2020 -
87. Staying Human-First In Your Sales Process w/ Tori Belkin
Publicat: 28.07.2020 -
86. Hiring for Soft Skills, Training for Tech Skills w/ Richard Myers
Publicat: 21.07.2020 -
85. How To Successfully Pivot To A Virtual Event w/ Corey McCarthy
Publicat: 14.07.2020 -
84. 10 Rules for Building a Category & Community w/ Sangram Vajre
Publicat: 07.07.2020 -
83. The 3 Pillars of Post-Crisis Customer Communication w/ Brian Gilman
Publicat: 30.06.2020 -
82. 3 Ways to Fight Zoom Fatigue w/ Ethan Beute
Publicat: 25.06.2020 -
81. 4 Truths for Customer Experience as the Backbone of Your Business w/ Aaron Weiche
Publicat: 23.06.2020 -
80. Employee Experience Design: How, Why, and Where To Begin w/ Gil Cohen
Publicat: 16.06.2020
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.