The CX Cast
A podcast by Forrester - Marți
260 Episoade
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254: Uncovering Insights From CX Leaders
Publicat: 05.05.2021 -
243: Merging CX Teams After An Acquisition (R)
Publicat: 29.04.2021 -
220: Five Best Practices For Measuring Business Impact Of Design (R)
Publicat: 22.04.2021 -
252: How To Measure Value For Customer
Publicat: 08.04.2021 -
250: Benchmark Customer Journeys To Drive Emotional Engagement
Publicat: 25.03.2021 -
249: Creating A Customer Experience Vision
Publicat: 18.03.2021 -
247: Using Measurement To Identify Biases
Publicat: 04.03.2021 -
217: Get Digital Accessibility Right (R)
Publicat: 18.02.2021 -
245: Build A Strong Experience Research Practice
Publicat: 11.02.2021 -
244: A Retrospective Of The CX Cast’s Six Years
Publicat: 04.02.2021 -
242: Reflect Commitment To Diversity And Inclusion In Customer Experience
Publicat: 21.01.2021 -
241: How Do We Get Executives To Care About CX?
Publicat: 14.01.2021 -
240: Innovation And Collaboration For The Customer’s Benefit
Publicat: 07.01.2021 -
239: Build A Strong Foundation For Your CX Prioritization
Publicat: 17.12.2020 -
237: The Past, Present, And Future Of The CX Cast
Publicat: 19.11.2020 -
236: Tips And Tricks In Journey Transformation
Publicat: 12.11.2020 -
235: Elevating The CX Practice And Discipline
Publicat: 05.11.2020 -
234: Mastercard’s Shift In Strategy And Employee Experience
Publicat: 29.10.2020 -
233: Design Teams In 2020: Evolution And Expansion
Publicat: 08.10.2020 -
232: Part 2: Delight The Right Customers To Build A Successful Business
Publicat: 01.10.2020
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
