The CX Cast
A podcast by Forrester - Marți
260 Episoade
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231: Part 1: Delight The Right Customers To Build A Successful Business
Publicat: 18.09.2020 -
223: Let Customer Emotions Influence Your CX Strategy (R)
Publicat: 27.08.2020 -
230: Redesigning Physical Spaces Now In Response To COVID-19
Publicat: 20.08.2020 -
229: Digital CX And Design Trends, 2020
Publicat: 13.08.2020 -
227: The Customer Experience Index, 2020 (R)
Publicat: 06.08.2020 -
228: A Framework For Helping Customers In Crisis
Publicat: 30.07.2020 -
226: Part 2: How To Gain Organization-Wide Support For Innovation | Guest: Mark Johnson
Publicat: 16.07.2020 -
225: Part 1: How To Drive Breakthrough Innovation | Guest: Mark Johnson
Publicat: 09.07.2020 -
219: Evaluate And Adjust Your VoC Program To During COVID-19 (R)
Publicat: 04.06.2020 -
224: Bringing CX And Marketing Together At CX North America
Publicat: 28.05.2020 -
222: Steps Companies Are Taking In Response To COVID-19
Publicat: 14.05.2020 -
221: Establish, Extend, And Elevate Your Design Measurement Approach
Publicat: 07.05.2020 -
218: PandemicEX: The Employee Experience Of Coronavirus
Publicat: 19.03.2020 -
212: Four Ways To Deliver Value For Customers (R)
Publicat: 05.03.2020 -
216: Customize Your CX Champions Program
Publicat: 27.02.2020 -
215: How To Access And Predict Journey Performance
Publicat: 20.02.2020 -
214: The EX Transformation Workhorse: Employee Journey Mapping
Publicat: 13.02.2020 -
213: Introducing Judy Weader — Forrester’s Newest CX Analyst
Publicat: 07.02.2020 -
211: So long, farewell, auf Wiedersehen, Sam
Publicat: 24.01.2020 -
209: State Of CX Teams In 2019
Publicat: 20.12.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
