The CX Cast
A podcast by Forrester - Marți
260 Episoade
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189: How To Establish CX Governance
Publicat: 28.06.2019 -
188: How To Consistently Deliver Great CX
Publicat: 21.06.2019 -
187: The ROI Of Design Thinking
Publicat: 13.06.2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Publicat: 31.05.2019 -
185: The CX Transformation Story of Daimler Trucks
Publicat: 24.05.2019 -
184: Change The Game — Lead Radical CX Innovation
Publicat: 16.05.2019 -
183: Previewing Digital CX Trends, 2019
Publicat: 07.05.2019 -
182: Start Designing The Future Human-Machine Workplace Now
Publicat: 03.05.2019 -
181: The Inclusive Design Imperative
Publicat: 24.04.2019 -
180: The Extended Reality Opportunity Today: Your Employees
Publicat: 05.04.2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Publicat: 29.03.2019 -
178: Use Emotion To Beat Customer Service Stagnation
Publicat: 24.03.2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Publicat: 15.03.2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Publicat: 07.03.2019 -
175: Introducing Forrester’s Employee Experience Index
Publicat: 28.02.2019 -
174: The Winning Way To Plan Customer Research
Publicat: 23.02.2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Publicat: 15.02.2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Publicat: 08.02.2019 -
171: Supercharge Your Journey Mapping | Part 2
Publicat: 01.02.2019 -
170: Supercharge Your Journey Mapping | Part 1
Publicat: 25.01.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
