The CX Cast
A podcast by Forrester - Marți
260 Episoade
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208: Unleash your employees’ potential to innovate
Publicat: 12.12.2019 -
207: Predictions 2020 | All About Proving Business Results
Publicat: 05.12.2019 -
206: The ROI Of Employee Experience
Publicat: 21.11.2019 -
205: Connecting design and development
Publicat: 14.11.2019 -
204: Live your values to grow your business
Publicat: 07.11.2019 -
203: Boosting Customer Loyalty With Customer Success Mastery
Publicat: 24.10.2019 -
202: Inclusive Design In Practice
Publicat: 17.10.2019 -
201: Know Your Customers’ Realities
Publicat: 11.10.2019 -
200: A Retrospective Of CX/UX
Publicat: 04.10.2019 -
121: Five Steps To Enable Customer Experience Delivery (R)
Publicat: 27.09.2019 -
199: The Total Experience
Publicat: 19.09.2019 -
198: How To Thrive On The Design And Data Science Collision
Publicat: 05.09.2019 -
197: How To Transition Your Voice-Of-The-Customer Vendor
Publicat: 30.08.2019 -
196: What B2B Companies Must Learn From DTC Disruptors
Publicat: 23.08.2019 -
195: Sense & Respond — Part Two
Publicat: 15.08.2019 -
194: Sense & Respond — Part One
Publicat: 09.08.2019 -
193: The Ingredients For An Effective UX And Design Research Practice
Publicat: 02.08.2019 -
192: How To Wake Up From The Nightmare Of Workplace Technology Distraction
Publicat: 18.07.2019 -
191: Create Employee Personas To Power EX Strategy
Publicat: 11.07.2019 -
190: Introducing Forrester’s Values-Based Experience Framework
Publicat: 05.07.2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
