The CX Cast
A podcast by Forrester - Marți
260 Episoade
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Publicat: 03.06.2025 -
406: Is AI Revolutionizing The Contact Center?
Publicat: 27.05.2025 -
405: High-Tech Industry CX Strategies
Publicat: 20.05.2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Publicat: 13.05.2025 -
403: Where Should Your CX Function Sit?
Publicat: 06.05.2025 -
402: Develop Your CX Leadership
Publicat: 29.04.2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Publicat: 22.04.2025 -
400: The CX Culture Change Blueprint
Publicat: 15.04.2025 -
399: Build Your EX-To-CX Strategy Now
Publicat: 08.04.2025 -
398: Advanced Analytics Will Transform Your CX Practice
Publicat: 01.04.2025 -
397: Generative AI: Lessons Learned
Publicat: 25.03.2025 -
396: Guerilla CX
Publicat: 18.03.2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Publicat: 11.03.2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Publicat: 04.03.2025 -
393: How To Pick A CX Strategy Consulting Partner
Publicat: 25.02.2025 -
392: Evaluating Customer Feedback Management Platforms
Publicat: 18.02.2025 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Publicat: 12.02.2025 -
Episode 390: Forrester Predictions 2025: Healthcare
Publicat: 04.02.2025 -
389: Forrester Predictions 2025: Retail
Publicat: 28.01.2025 -
388: Forrester Predictions 2025: Government
Publicat: 21.01.2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
