The CX Cast
A podcast by Forrester - Marți
260 Episoade
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387: Forrester Predictions 2025: Financial Services
Publicat: 14.01.2025 -
386: Forrester Predictions 2025: Customer Experience
Publicat: 07.01.2025 -
Cheers To 2024!
Publicat: 24.12.2024 -
385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
Publicat: 17.12.2024 -
384: How Fujitsu Europe Scaled Its CX Transformation
Publicat: 10.12.2024 -
383: Practitioner Stories: Verizon’s CX In The AI Revolution
Publicat: 03.12.2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Publicat: 26.11.2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Publicat: 19.11.2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Publicat: 12.11.2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Publicat: 05.11.2024 -
378: Practitioner Stories: Journey Management At Prudential
Publicat: 29.10.2024 -
377: How To Design Trustworthy AI Experiences
Publicat: 22.10.2024 -
376: Practitioner Stories: People-Centric CX At eBay
Publicat: 15.10.2024 -
375: Practitioner Stories: Implementing NPS At e&
Publicat: 08.10.2024 -
374: Feedback Is A Touchpoint, Too
Publicat: 01.10.2024 -
373: CX Index Reveals Drop In Quality For European Banks
Publicat: 24.09.2024 -
372: Are Your Personas Hit Or Miss?
Publicat: 17.09.2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Publicat: 10.09.2024 -
370: Your CX Cast Budget Planning Guide
Publicat: 03.09.2024 -
369: How To Plan A CX Day
Publicat: 27.08.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
