The CX Cast
A podcast by Forrester - Marți
260 Episoade
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368: How To Solve For CX With GenAI Hackathons
Publicat: 20.08.2024 -
367: The State of CX Measurement
Publicat: 13.08.2024 -
366: CX Case Studies Overview
Publicat: 06.08.2024 -
365: Harness Mental Models To Create Strategic Alignment
Publicat: 30.07.2024 -
364: Global And Local Themes At Our CX Summits
Publicat: 23.07.2024 -
363: Live At CX Summit EMEA, 2024
Publicat: 16.07.2024 -
362: Live At CX Summit North America, 2024
Publicat: 09.07.2024 -
361: Practitioner Stories: CX At Prudential
Publicat: 02.07.2024 -
360: Conversational AI For Customer Service
Publicat: 25.06.2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Publicat: 18.06.2024 -
358: Generative AI And Search Product Discovery
Publicat: 11.06.2024 -
357: Everybody Needs A Journey Atlas
Publicat: 04.06.2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Publicat: 28.05.2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Publicat: 21.05.2024 -
354: Getting Stakeholder Buy-in For Customer Research
Publicat: 14.05.2024 -
353: CX4IT
Publicat: 09.05.2024 -
352: Practitioner Stories: Customer-Centric Culture At LinkedIn
Publicat: 01.05.2024 -
351: Practitioner Stories: CX At LinkedIn with Sam Stern
Publicat: 23.04.2024 -
350: CX, Customer Success, And Marketing Together At B2B Summit
Publicat: 17.04.2024 -
349: CX Capability-Building And Activity-Tracking
Publicat: 09.04.2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
