340 Episoade

  1. Navigating the Crisis

    Publicat: 09.06.2020

  2. How CX is evolving into XM

    Publicat: 02.06.2020

  3. Turn Back Time: Take Home Value from the COVID-19 Series

    Publicat: 26.05.2020

  4. Calling for Alignment

    Publicat: 19.05.2020

  5. Make It Personal

    Publicat: 12.05.2020

  6. Here to Help

    Publicat: 05.05.2020

  7. Small Data Leads to Big Change

    Publicat: 28.04.2020

  8. Relationship Advice for CX Leaders

    Publicat: 21.04.2020

  9. Voice of the Customer through the Employee

    Publicat: 14.04.2020

  10. Crisis Communication for CX Leaders

    Publicat: 07.04.2020

  11. Virtual Workshops

    Publicat: 31.03.2020

  12. It's not your grandmother's A.I.

    Publicat: 24.03.2020

  13. The Role of CX During a Crisis

    Publicat: 17.03.2020

  14. The Community Experience

    Publicat: 10.03.2020

  15. The Value of Customers, part 2

    Publicat: 03.03.2020

  16. The Value of Customers, part 1

    Publicat: 25.02.2020

  17. Flying Cars and Hoverboards

    Publicat: 18.02.2020

  18. Automating (some of) your CX

    Publicat: 11.02.2020

  19. Who you gonna call? (Your client, of course!)

    Publicat: 04.02.2020

  20. It's "Client" Experience

    Publicat: 28.01.2020

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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